Communication, perhaps one of the most important elements in collaboration and leading an organization. Whatever resources are available to us, often the crux of conflicts and issues. Gytha Heins recently wrote an article in which she said that “80{61a8e3c9013727875d9a1bf9100d2eadbe57ecbeaf85a25eb3c24843ae0ec717} of all teams in the workplace do not work because people do not speak to each other openly and honestly about their behavior“. A statement that is quite concrete, but in the basis it starts with the fact that communication is almost not done or not in the right way.

Discomforts in an organization, profit, non-profit, but also associations are regularly due to communication, or rather the lack thereof or not in the right way. The first question is why we do not communicate, or hardly, especially when it comes to interpersonal issues? Fear, too busy? Certainly the latter is regularly used as an excuse. Or do we think that the other person already knows or should know, because it is already written down somewhere. It is important to realize that the recipient can see it differently, or simply has no knowledge of the document or the place where the information can be found. Take a look at yourself, you know at this current time of information overflow to find all things and make a distinction without being pointed out in specific cases. Most probably not. Why assume that your intended recipient is aware of everything. How are you going to pick it up? By sending an email? In our view, this is not the way you communicate between people. Is this e-mail read (completely) and the other person could not interpret it (read incorrectly). Is it not the case that personal contact works best in interpersonal issues. Just go back to “old-fashioned” the conversation and preferably use mail for factual information transfer.

The second point is the way in which, or as the French say, “C’est le ton qui fait la musique” (it is the tone that makes the music). When entering into a conversation, think about the way in which you enter into that conversation. As Dutch people we are known as critical people, but going straight into a conversation with straight leg often makes little sense. You also have to enter the receiver. What in your eyes may be self-evident or not going well, the other person may have a different perception. Perhaps there are other, important, reasons why someone else did what he or she did. Therefore, in a conversation, assume in the first instance that your receiver has a positive approach, since you are basically for the same purpose. Your goal is the same, but the way to it can be different for both. Positively constructive you are already a lot further in the mutual cooperation. Emphasize the things that are going well and also give a compliment. Maybe a tool, but March 1 is the national compliments day!

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